Carers Course
Easy to use entry level training for care organisations.
Essential knowledge aligned with the Certificate III in Individual Support CHC33021.
What's in the course
Carers Course – Flexible training that builds a confident, capable workforce
Our Carers Course is a short, accessible online training program aligned with industry requirements. It’s ideal for new and entry-level care workers, as well as experienced staff who need a refresher on core care skills. Designed by education specialists, with Australia’s care sector in mind, this course helps you:
- Onboard new staff faster
- Upskill your workforce consistently
- Improve staff confidence and retention
- Meet compliance requirements with ease
The course is delivered 100% online, making it perfect for busy rosters, remote workers, and diverse teams.
Who is it for?
- Aged care and home care providers
- Disability support organisations
- Workforce agencies and job-readiness providers
- Multicultural and community health services
Whether you’re onboarding a team of five or fifty, this course helps your carers get job-ready and stay confident on the job.
What your organisation gains
- Faster onboarding – Staff can complete essential training before their first shift, saving time and reducing supervision demands.
- Quality and compliance – Content is aligned to industry recommendations, helping you meet Aged Care Quality and Safety Commission and NDIS Practice Standards.
- Inclusive and accessible – The course is written in plain English with practical examples. It’s ideal for CALD workers and diverse teams.
- Consistent training – Deliver the same high-quality content to every new starter, every time, across your locations.
- Stronger retention – Investing in training shows your workers they’re valued, increasing engagement and reducing turnover.
What’s included
- Online access to short, interactive modules
- Self-paced learning with clear, practical guidance
- Course content aligned to the Cert III in Individual Support
- Progress tracking and digital certificates
- Options to customise for your workforce
📞 Let’s talk
We work with care providers across Australia to deliver cost-effective, scalable training that makes a real difference.
Contact us to schedule a demo or talk about licensing options for your organisation.
Call +61 0432 284 559
Email: info@workplacesoftskills.com
Special Licence Offer!
We are currently offering our care course and care microskills modules to organisations for a simple licence fee (discounted rate).
This will allow you to offer training to anyone in the organisation including carers, home carers, care assistants, volunteers or anyone who could benefit from this care training, without paying for each person who takes the training.
If you would like to know about the licence fee for your organisation just fill out the form and we can send the information.
Course modules
Click the module heading to find out more.
Models and processes underpinning communicating in the care sector, including:
- rights based approaches
- person centred practice
- consumer directed care
- strengths based and active support
- empowerment and disempowerment
- palliative approach.
Communicating techniques to help healthy communication and avoid potential conflict, including:
- strategies for effective interpersonal communication
- difference between motivational interviewing and coercive approach
- difference between collaboration and confrontation
- non-verbal communication cues When and how to use and recognise non-verbal communication
- group processes and dynamics
- open ended questions, affirmations, reflections and summaries.
- Influences on communication, cross-cultural communication protocols, the importance of grammar, speed and pronunciation for verbal communication
- Communication strategies to build trust, show empathy, demonstrate support and empower the person, family, carers and/or significant others.
- Influences on communication, cross-cultural communication protocols, the importance of grammar, speed and pronunciation for verbal communication
- Communication strategies to build trust, show empathy, demonstrate support and empower the person, family, carers and/or significant others.
This module explores the relationship between the types of legal and ethical issues that are raised in the workplace and the ways to respond to these. It lists sources of information and support. This is closely aligned with HR procedures.
This module covers essential knowledge aligned with Australian legal requirements for working within a legal and ethical framework with regards to discrimination and diversity. It touches on bias and cultural safety.
This module covers the theory underpinning human needs and how this may work in practice. It looks at what health and wellbeing is and how to promote when working in care.
This module teaches knowledge essential for understanding different roles and how the roles support people to work together in the care sector.
This module teaches essential guidelines for hygiene and prevention of infections in the care sector. It follows Australian guidelines and gives real life case studies following best practices.
This module teaches theoretical knowledge for the practice of providing individualised support. This includes following a plan for bathing and hygiene, manual handling and using assistive technologies. Note, this is theory not practice.
This module teaches basic body systems and associated components. This includes common conditions and indications of aging and ability. This touches on how and when to report changes.
Expert faculty
Our courses are designed and developed by education and care professionals.
Learn at your own pace
Access courses online anytime, anywhere, and at your own pace.
Proven results
Join individuals and companies that have transformed their personal and professional lives through upskilling and personal development.