Models and processes underpinning communicating in the care sector, including:

• rights based approaches
• person centred practice
• consumer directed care
• strengths based and active support
• empowerment and disempowerment
• palliative approach.

Communicating techniques to help healthy communication and avoid potential conflict, including:

• strategies for effective interpersonal communication
• difference between motivational interviewing and coercive approach
• difference between collaboration and confrontation
• non-verbal communication cues When and how to use and recognise non-verbal communication 
• group processes and dynamics
• open ended questions, affirmations, reflections and summaries.

• Influences on communication, cross-cultural communication protocols, the importance of grammar, speed and pronunciation for verbal communication
• Communication strategies to build trust, show empathy, demonstrate support and empower the person, family, carers and/or significant others.

This module explores the relationship between the types of legal and ethical issues that are raised in the workplace and the ways to respond to these. It lists sources of information and support. This is closely aligned with HR procedures.

This module covers essential knowledge aligned with Australian legal requirements for working within a legal and ethical framework with regards to discrimination and diversity. It touches on bias and cultural safety. 

This module covers the theory underpinning human needs and how this may work in practice. It looks at what health and wellbeing is and how to promote when working in care.

This module teaches knowledge essential for understanding different roles and how the roles support people to work together in the care sector.

This module teaches essential guidelines for hygiene and prevention of infections in the care sector. It follows Australian guidelines and gives real life case studies following best practices.

This module teaches theoretical knowledge for the practice of providing individualised support. This includes following a plan for bathing and hygiene, manual handling and using assistive technologies. Note, this is theory not practice.

This module teaches basic body systems and associated components. This includes common conditions and indications of aging and ability. This touches on how and when to report changes.