This module focuses on how communication builds trust, prevents conflict, and supports person-centred care.

You’ll explore ways to give support, including group communication, non-verbal skills, empathy, motivation, and collaboration.

Learn how to use empowering communication that promotes independence, inclusion, and wellbeing.
Interactive examples, scenarios, and reflection activities help you apply positive communication strategies in real care settings.

Ideal for support workers, volunteers, and organisations wanting to strengthen communication, teamwork, and compliance across care environments.

Completing this module helps you meet Australian care standards and improve the quality of interactions with clients and colleagues.

 Mapped to Certificate III Units

• CHCCOM005 – Communicate and work in health or community services
• CHCCCS023 – Support independence and wellbeing
• CHCDIV001 – Work with diverse people